2017 Conference Overview

RBTE DAY 1 - MON 8 MAY

Mon 8th May Retail Business Technology Conference – Theatre 1 Mon 8th May Retail Business Technology Conference – Theatre 2 Mon 8th May Payments Conference – in partnership with Barclaycard
10:15–10:20

Chair’s Welcome and Intro 

 Brian Kilcourse, Managing Partner, RSR RESEARCH

10:15–10:20

Chair’s Welcome and Intro 

 Spencer Izard, Chief Analyst, OVUM

10:10–10:15

Chair’s Welcome and Intro

 Mark McMurtrie, Director, PAYMENTS CONSULTANCY

10:20–10:50

KEYNOTE: OPTIMISING THE STORE CUSTOMER EXPERIENCE USING IPADS

 Frank Muzika, UK Lead Exec, TOYS R US

10:20–10:50

KEYNOTE: COSTA COFFEE'S DIGITAL TRANSFORMATION

 Mark Dermody, CIO, COSTA COFFEE

10:15–10:45

KEYNOTE: OMNICHANNEL RETAILING - THE DEMAND FOR CROSS CHANNEL PAYMENTS INFRASTRUCTURE SERVICE                        

 Alex Rolfe, Managing Director, PAYMENTS CARDS AND MOBILE  

 Chris Harris, Sales and Marketing Director, Northern Europe, INGENICO

11:00–11:30

WAITROSE QUICK CHECK 5 - NEXT GENERATION SELF SCANNING

 Matt Clifton, Head of Customer Experience, WAITROSE 

Mark Thomson, Director, Retail & Hospitality EMEA, ZEBRA TECHNOLOGIES EUROPE

11:00–11:30

ADDISON LEE'S JOURNEY FROM PEOPLE TO PARCELS

 David Bruce, Business and Corporate Development Director, ADDISON LEE

10:55–11:25

FROM 6 TO 21 TILLS - LESSONS LEARNT FROM A CASHLESS STORE

Vincent McKevitt, Founder, TOSSED

11:40–12:25

PANEL DISCUSSION: RFID IN REAL LIFE
Moderated by: Mark Tailford, International Sales, TOUCH TECHNOLOGIES    

 Richard Jenkins, Head of RFID Strategic Development, MARKS & SPENCER

 Rob Mitchell , Manager, Stock Management Operations, JOHN LEWIS 

 Martin Speed, Loss Prevention Manager, RIVER ISLAND

11:40–12:25

PANEL DISCUSSION: INNOVATION IN RETAIL
Moderated by: Spencer Izard, Chief Analyst, OVUM 

 Martin Goldstein, Head of Purchasing, RIVER ISLAND 

 Alexander Allen, Director of Strategy and Business Development, MAPLIN 

Steve Moore, Director of Connected Home, DIXONS CARPHONE

Gemma Jennings, Senior Manager, Strategy, JOHN LEWIS

11:25–12:20

PANEL DISCUSSION: LATEST PAYMENTS INNOVATIONS
Moderated by: Mark McMurtrie, Director, PAYMENTS CONSULTANCY

David Baker, Head of Card Payment Innovtions Unit, THE UK CARDS ASSOCIATION

Martin Alden, Head of Commercial Development, WYEVALE GARDEN CENTRES

Juan Andrade, Payments Manager, SECRET ESCAPES

    13:20–13:25

Chair's Intro:           

David Evans, Managing Director, Market Insights, KANTAR RETAIL 

   
12:35–13:05

LOCAL & CONVENIENT: HOW SPACE OPTIMISATION TECHNOLOGY SUPPORTS ONE STOP'S CUSTOMER CENTRIC STRATEGY

Mervin Nugent, Senior Space/Range & Systems Manager, ONE STOP STORES

Kristie Davison, Business Development Consultant, RELEX SOLUTIONS

13:25–13:55

HOW MADE.COM HAS REINVENTED COMMERCE WITH CONVERSATIONAL SHOPPING

Rebecca Ruddle, Head of Showrooms, MADE.COM 

Adam Levene, Founder & CEO, HERO

12:30–13:00

HOW RETAILERS CAN MAKE THE MOST OF DIGITAL PAYMENTS

Scott Abrahams, Group Head Acceptance and Emerging Payments, MASTERCARD

13:55–14:00

Chair's Intro                    

Tim Denison, Director of Retail Intelligence, IPSOS

 13.55-14.10 10 min break   13.25-13.55

HOW THE MODERNISATION OF CO-OP'S PAYMENTS INFRASTRUCTURE ALLOWED IT TO SERVE ITS CUSTOMER MORE EFFECTIVELY               

Paul Fletcher, Solutions Specialist EMV Payments, THE CO-OPERATIVE             

David Reid, Senior Fraud Manager, ACI WORLDWIDE

14:00–14:30

CREATING A MORE RELEVANT EXPERIENCE FOR BOOTS CUSTOMERS 

Dave Robinson, Head of Personalisation, BOOTS

14:05–14:35

INTERVIEW

Michael Truluck, CEO,LA REDOUTE INTERNATIONAL

Stephen Robertson, Former Director General, BRC

14:05–14:35

HOW BRANTANO STEPPED INTO THE FUTURE WITH INGENICO AND INCREASED CUSTOMER LOYALTY 

Neil Holden, Head of IT, JONES BOOTMAKER & BRANTANO FOOTWEAR

Lee Jones, Director of Sales and Business Strategy, INGENICO

14:40–15:25

PANEL DISCUSSION: RETHINKING RETAIL SYSTEMS FOR EXTENDED CHOICE, CONVENIENCE AND EXPERIENCE - THE ROLE OF CLOUD  
Moderator: Laura Annie Garner, Freelance Journalist and PR

Jason Cooke , Head of IT, NEALS YARD REMEDIES 

Jeremy Hinds, Sales Development, F HINDS THE JEWELLER

Ian Tomlinson, CEO, RETAIL STORE (CYBERTILL)

14:45–15:30

PANEL DISCUSSION: REIMAGINING RETAIL STORES FOR MOBILE SHOPPERS
Moderator: Simon Blosse, Accenture Consulting Products Customer & Channels UKI, ACCENTURE    

Karen Harris, MD, INTU DIGITAL

Dave Abbott, Retail Omnichannel Manager, THE DUNE GROUP

Rupal Karia, Managing Director - Retail and Hospitality, FUJITSU

14:45–15:30

PANEL DISCUSSION: IN-STORE AND REMOTE MOBILE PAYMENTS
Moderator: Mark Beresford, Director - Head of Retail Payments Practice, EDGAR, DUNN & COMPANY

Janine Albrecht-Webb, GM Digital & Technical Marketing Integration, SHELL RETAIL 

Liam Spence, Head of Product, PAY BY BANK APP                         

1 MORE PANELLIST TBC

15:35–16:05

HOW TO GROW YOUR RETAIL BUSINESS WITH PINTEREST

Adele Cooper, UK & Ireland Country Manager, PINTEREST

15:40–16:10

HOW THE BRITISH CONTEMPORARY FASHION LABEL FINERY HIT £5MIL SALES AND 3M VISITS TO ITS WEBSITE IN ITS FIRST YEAR

Luca Marini, Founder & COO, FINERY

15:40–16:10

MERGING THE PHYSICAL AND DIGITAL CHANNELS 

Vicky Dring, Senior Omni-Channel Proposition Owner – Payments, BOOTS 

Simon Curtis – of Head of Retail and Strategic Accounts, WORLDPAY

16:15–16:45

LOLA'S CUPCAKE FOCUS ON TECH - AUTOMATION AND THE HUMAN ELEMENT

Asher Budwig, MD, LOLA'S CUPCAKE            

Chris McCullough, CEO & Co-Founder, ROTAGEEK

16:20–16:50

HYPERPERSONALISATION - HOW INTERCONTINENTAL HOTELS USED REAL TIME DATA TO PERSONALISE MESSAGES IN REAL TIME

Charlie Aspey, Email Marketing Manager Europe, INTERCONTINENTAL HOTELS GROUP

Nick Worth, CMO, SELLIGENT

16:20–16:50

WHAT RETAILERS CAN LEARN FROM TRAVELEX'S TRANSFORMATION INTO A PAYMENTS BUSINESS    

Colin Swain, Product Director, TRAVELEX

16:50–18:30 BIG PARTY IN THE MAIN HALL

RBTE DAY 2 - TUE 9 MAY

Tues 9th May Retail Business Technology Conference - Theatre 1 Tues 9th May Retail Business Technology Conference - Theatre 2 Tues 9th May Payments Conference – in partnership with Barclaycard
10:25–10:30

Chair's Welcome and Intro                           

Spencer Izard, Chief Analyst, OVUM

10:25–10:30

Chair's Welcome and Intro     

Tim Denison, Director of Retail Intelligence, IPSOS

10:25–10:30

Chair's Intro: Mark

McMurtrie, Director, PAYMENTS CONSULTANCY

10:30–11:00

KEYNOTE: HOW CO-OP DENMARK PLACES CUSTOMERS AT THE HEART OF ITS TECHNOLOGY VISION 

Kraen Ostergaard Nielsen, CTO, CO-OP DENMARK                  

Mel Taylor, CEO, OMNICO GROUP

10:30–11:00

KEYNOTE: HOW TESCO IS INVESTIGATING WAYS TO USE THE INTERNET OF THINGS TO ENHANCE THE SHOPPING EXPERIENCE                               

Paul Wilkinson, Head of Technology Research, TESCO LABS

10:30–11:00

KEYNOTE: CHANGING ROOM HABITS AND TOMORROW'S SHOPPERS STUCK WITH TODAY'S PROBLEMS
BARCLAYCARD    

Anita Liu Harvey, Senior Strategy and Insight Manager, BARCLAYCARD

11:10–11:40

HOW KUPIVIT.RU HAS BECOME ONE OF THE LEADING ONLINE RETAILERS IN RUSSIA 

Vladimir Kholyaznikov, CEO, KUPIVIP RUSSIA

11:10–11:40

HOW EXPEDIA IS USING CHAT BOTS TO UNDERSTAND ITS CUSTOMERS                             

Daniel Reed, VP Global Merchandising, EXPEDIA

11:10–11:40

LESSON'S LEARNT FROM ODEON CINEMA'S ADOPTION OF INNOVATIVE PAYMENTS                

Dr Geraint Evans, Group Head of Commercial and Strategic Programmes, ODEON & UCI CINEMAS

11:50–12:30

PANEL DISCUSSION ECOMM: HOW TO IMPROVE THE DIGITAL CUSTOMER EXPERIENCE
Moderator: Spencer Izard, Chief Analyst, OVUM

Fabrice Khullar, Senior Product Owner, Digital and Technology, SAINSBURY'S             

Lucy Mansdorf, Former Head of Digital Marketing, SELFRIDGES 

Rosalyn Potts, Digital Customer Experience Manager, GEORGE.COM, ASDA

Akshata Madnav, eCommerce Analytics Manager, NEW LOOK

11:50–12:30

PANEL DISCUSSION: HOW RETAILERS CAN BENEFIT FROM INTERNATIONAL EXPANSION    Moderator: Sarah Pavlou, MD, KYCLO             

Beverley Murigneux, International Director, BOUX AVENUE                 

Pauline Chisholm, Head of International Business Development, F&F TESCO             

Johan Isacson, Head of Business Area Franchise, LINDEX SWEDEN

11:50–12:30

PANEL DISCUSSION: STRENGHTENING SECURITY WITHOUT LOSING SALES      Moderator: Paul Rodgers, Chairman, VENDORCOM    

Jeremy King, International Director, PCI SECURITY STANDARDS COUNCIL  

Ian Butler, Head of EU Security Products, ELAVON                    

Graeme Forward, Analytics Manager - Fraud Prevention, Audit & Risk, TRANSPORT FOR LONDON 

13:20

Chair's Intro:        

David Evans, Managing Director, Market Insights, KANTAR RETAIL

 12.30-12.40  10 min break 12.30-12.40   10 min break
13:20–13:50

LINKS OF LONDON'S FIRST STEPS TOWARDS A DIGITAL STRATEGY            

Martin Byrne, Head of FF Group UK&I and of Global Brand Team, LINKS OF LONDON 

12:40–13:10

BUILDING YOUR BUSINESS DIGITALLY AROUND BEING PEOPLE FIRST - CUSTOMERS & COLLEAGUES                         

Kirsten Taylor, Omni Channel Proposition and Strategic Development Manager, B&Q

12:40–13:10

RETAIL FUTUROLOGY OVERVIEW           

Natasha Toothill, Director, Retail Experience, VISA

    13:55–14:00 Chair's Welcome and Intro - Brian Kilcourse, Managing Partner, RSR RESEARCH    
14:00–14:30

TURNING AROUND THE OUTDOOR DIVISION AT JDSPORTS

Lee Bagnall, CEO, Outdoor @JD SPORTS

14:00–14:30

HOW JOHN LEWIS ENHANCES THE SHOPPING JOURNEY IN STORE                                         

Sean O'Connor, Head Of Product - Buy, Mobile and Customer Experience, JOHN LEWIS

13:20–13:50

EXPANDING CROSS-BORDER - FRAUD MANAGEMENT TO DRIVE CONVERSION 

Nicolas Bosmans, Fraud Manager, VOYAGES SNCF, FRANCE

14:40–15:20

PANEL DISCUSSION: HOW VIRTUAL AND AUGMENTED REALITY IS IMPACTING RETAIL

Moderator: Cedric Guyot, CEO, KANTAR RETAIL - VIRTUAL REALITY 

Craig Crawford, IT Strategist, CRAWFORD IT                                

Lara Marrero, Retail Practice Area Leader, Senior Associate, GENSLER    

1 retailer/ brand tbc

14:40–15:20

PANEL DISCUSSION: THE (CONNECTED) STORE OF THE FUTURE                      

Moderator: Caroline Baldwin, Acting Editor, ESSENTIAL RETAIL 

Charles de Clerk, IT Customer Relations Manager, WAITROSE      

Richard Hewitt, Former Head of Digital Stores, MARKS & SPENCER                                    

Alex MacPherson, Director of Solution Consulting and Account Management, MANHATTAN ASSOCIATES

14:40–15:20

PANEL DISCUSSION: NFC PAYMENTS AND DIGITAL WALLETS    

Moderator: Mark McMurtrie, Director, PAYMENTS CONSULTANCY        

Adam Bialy, Head of Payment Technology, SAINSBURY'S       

Nathalie Oestmann, Director, Head of Samsung Pay Europe, SAMSUNG PAY       

Nathan Gill, VP Commerce, Enablement and Global Innovation, VERIFONE      

15:30–16:00

HOW AI IS CHANGING RETAIL - WHAT THE LEADING LINGERIE BRAND COSABELLA LEARNT BY IMPLEMENTING ARTIFICIAL INTELLIGENCE

Guido Campello, CEO, COSABELLA (Luxury Lingerie)                

Andy Naranayan, VP Intelligent Commerce, SENTIENT TECHNOLOGIES

15:30–16:00

 

NORDIC CHOICE HOTEL'S LATEST INITIATIVES SURROUNDING THE LOYALTY CLUB LANDSCAPE 

Christine Arbacken, CRM Manager, NORDIC CHOICE HOTELS      

Jakob Gottlieb, Retail Specialist, ID24

15:30–16:00

CHALLENGES OF WEST HAM FOOTBALL CLUB'S RECENT MOVE TO THE LONDON STADIUM

Mike Bohndiek, Head of IT, WEST HAM UNITED                

Robert McLaughlin, Sales Director, OPTOMANY

16.00 END OF CONFERENCE 16.10-16.40

HOW MOVING TO THE CLOUD HAS BENEFITED LUSH'S CUSTOMERS AND STAFF ALIKE  

Ryan Kerry, Global Head of Engineering and Technology, LUSH

16.10-16.40

HOW ANYA HINDMARCH, ONE OF BRITAIN'S LEADING LUXURY BRANDS, IS MERGING SALES CHANNELS TO DELIVER A UNIFIED SHOPPER EXPERIENCE         

Dan Orteu, CTO, ANYA HINDMARCH         

Myles Dawson, Country Manager, ADYEN



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