RBTE DAY 1 - MON 8 MAY

Mon 8th May RBTE Keynote Conference - Theatre 1 Mon 8th May RBTE Keynote Conference – Theatre 2 Mon 8th May Payments Theatre– in partnership with Barclaycard
10:15–10:20

Chair’s Welcome and Intro 

Brian Kilcourse, Managing Partner, RSR RESEARCH

10:15–10:20

Chair’s Welcome and Intro 

Spencer Izard, Chief Analyst, OVUM

10:10–10:15

Chair’s Welcome and Intro

Mark McMurtrie, Director, PAYMENTS CONSULTANCY   Jonathan Haseler, Director of Corporate New Business, BARCLAYCARD 

10:20–10:50

KEYNOTE: OPTIMISING THE STORE CUSTOMER EXPERIENCE USING IPADS

Frank Muzika, UK Lead Exec, TOYS R US

10:20–10:50

KEYNOTE: COSTA COFFEE'S DIGITAL TRANSFORMATION

Mark Dermody, CIO, COSTA COFFEE

10:15–10:45

KEYNOTE: OMNICHANNEL RETAILING - THE DEMAND FOR CROSS CHANNEL PAYMENTS INFRASTRUCTURE SERVICE                        

Alex Rolfe, Managing Director, PAYMENTS CARDS AND MOBILE  

Chris Harris, Sales and Marketing Director, Northern Europe, INGENICO

11:00–11:30

WAITROSE QUICK CHECK 5 - NEXT GENERATION SELF SCANNING

Matt Clifton, Head of Customer Experience, WAITROSE 

Mark Thomson, Director, Retail & Hospitality EMEA, ZEBRA TECHNOLOGIES EUROPE

11:00–11:30

ADDISON LEE'S JOURNEY FROM PEOPLE TO PARCELS

David Bruce, Business and Corporate Development Director, ADDISON LEE

10:55–11:25

FROM 6 TO 21 TILLS - LESSONS LEARNT FROM A CASHLESS STORE

Vincent McKevitt, Founder, TOSSED

11:40–12:25

PANEL DISCUSSION: RFID IN REAL LIFE
Moderated by: Mark Tailford, Globak Sales Director, AS READER GLOBAL

Richard Jenkins, Head of Loss Prevention & RFID, MARKS & SPENCER

Rob Mitchell , Manager, Stock Management Operations, JOHN LEWIS 

Martin Speed, Loss Prevention Manager, RIVER ISLAND

11:40–12:25

PANEL DISCUSSION: INNOVATION IN RETAIL
Moderated by: Spencer Izard, Chief Analyst, OVUM 

Martin Goldstein, Head of Purchasing, RIVER ISLAND 

 Alexander Allen, Director of Strategy and Business Development, MAPLIN 

Steve Moore, Director of Connected Home, DIXONS CARPHONE

Gemma Jennings, Senior Manager, Strategy, JOHN LEWIS

11:35–12:20

PANEL DISCUSSION: LATEST PAYMENTS INNOVATIONS
Moderated by: Mark McMurtrie, Director, PAYMENTS CONSULTANCY

David Baker, Head of Card Payment Innovtions Unit, THE UK CARDS ASSOCIATION

 Martin Alden, Head of Commercial Development, WYEVALE GARDEN CENTRES

Juan Andrade, Payments Manager, SECRET ESCAPES

12:35–13:05  LOCAL & CONVENIENT: HOW SPACE OPTIMISATION TECHNOLOGY SUPPORTS ONE STOP'S CUSTOMER CENTRIC STRATEGY

 Mervin Nugent, Senior Space/Range & Systems Manager, ONE STOP STORES

 Kristie Davison, Business Development Consultant, RELEX SOLUTIONS

12:35-13:05

PRESCRIPTIVE ANALYTICS, MACHINE LEARNING AND THE INTERNET OF THINGS 

James Newton , Insight Manager, ASDA                                                       Guy Yehiav, CEO, PROFITECT

12:30–13:00   HOW RETAILERS CAN MAKE THE MOST OF DIGITAL PAYMENTS

Scott Abrahams, Group Head Acceptance and Emerging Payments, MASTERCARD

    13:25

Chair's Intro:           

David Evans, Managing Director, Market Insights, KANTAR RETAIL 

   
13:05-14:00 LUNCH BREAK 13:25–13:55

HOW MADE.COM HAS REINVENTED COMMERCE WITH CONVERSATIONAL SHOPPING

 Rebecca Ruddle, Head of Showrooms, MADE.COM 

Adam Levene, Founder & CEO, HERO

13:00-14:00

 

LUNCH BREAK

14:00

Chair's Intro                    

 Tim Denison, Director of Retail Intelligence, IPSOS RETAIL PERFORMANCE

 13:55-14:05 10 min break   14:00-14:05

Chair’s Intro

Mark McMurtrie, Director, PAYMENTS CONSULTANCY

 

14:00–14:30

CREATING A MORE RELEVANT EXPERIENCE FOR BOOTS CUSTOMERS 

Dave Robinson, Head of Personalisation, BOOTS

14:05–14:35

INTERVIEW: INSIGHTS INTO LA REDOUTE’S INTERNATIONAL DIGITAL TRANSFORMATION

Michael Truluck, CEO,LA REDOUTE INTERNATIONAL

Stephen Robertson, Former Director General, BRC

14:05–14:35

HOW THE MODERNISATION OF CO-OP'S PAYMENTS INFRASTRUCTURE ALLOWED IT TO SERVE ITS CUSTOMER MORE EFFECTIVELY 

Paul Fletcher, Solutions Specialist EMV Payments, THE CO-OPERATIVE 

 

14:40–15:25

PANEL DISCUSSION: RETHINKING RETAIL SYSTEMS FOR EXTENDED CHOICE, CONVENIENCE AND EXPERIENCE - THE ROLE OF CLOUD  
 

Moderator: Laura Annie Garner, Freelance Journalist and PR

Jason Cook, Head of IT, NEALS YARD REMEDIES 

Paul Hinds, IT Development, F. HINDS THE JEWELLER

Ian Tomlinson, CEO, RETAIL STORE (CYBERTILL)

14:45–15:30

PANEL DISCUSSION: REIMAGINING RETAIL STORES FOR MOBILE SHOPPERS
 

Moderator: Simon Blosse, Accenture Consulting Products Customer & Channels UKI, ACCENTURE    

Karen Harris, MD, INTU DIGITAL

 Dave Abbott, Retail Omnichannel Manager, THE DUNE GROUP

 Rupal Karia, Managing Director - Retail and Hospitality, FUJITSU

14:45–15:30

PANEL DISCUSSION: IN-STORE AND REMOTE MOBILE PAYMENTS
 

Moderator: Mark Beresford, Director - Head of Retail Payments Practice, EDGAR, DUNN & COMPANY

Janine Albrecht-Webb, GM Digital & Technical Marketing Integration, SHELL RETAIL 

Liam Spence, Head of Product, PAY BY BANK APP                         

David Poole, Business Development Director, MYPINPAD

15:35–16:05

HOW TO GROW YOUR RETAIL BUSINESS WITH PINTEREST

 Adele Cooper, UK & Ireland Country Manager, PINTEREST

15:40–16:10

HYPERPERSONALISATION - HOW INTERCONTINENTAL HOTELS USED REAL TIME DATA TO PERSONALISE MESSAGES IN REAL TIME

Charlie Aspey, Email Marketing Manager Europe, INTERCONTINENTAL HOTELS GROUP

Nick Worth, CMO, SELLIGENT

15:40–16:10

MERGING THE PHYSICAL AND DIGITAL CHANNELS 

Vicky Dring, Senior Omni-Channel Proposition Owner – Payments, BOOTS 

 Simon Curtis, Head of Retail and Strategic Accounts, WORLDPAY

16:15–16:45

LOLA'S CUPCAKES & ROTAGEEK ON SMART SCHEDULING - USING TECH FOR A STRONGER BUSINESS AND HAPPIER STAFF 

Asher Budwig, MD, LOLA'S CUPCAKES            

Chris McCullough, CEO & Co-Founder, ROTAGEEK

16:10 END OF CONFERENCE 16:20–16:50

WHAT RETAILERS CAN LEARN FROM TRAVELEX'S TRANSFORMATION INTO A PAYMENTS BUSINESS    

Colin Swain, Product Director, TRAVELEX

16:50–18:30 BIG PARTY IN THE MAIN HALL

RBTE DAY 2 - TUE 9 MAY

Tues 9th May RBTE Keynote Conference - Theatre 1 Tues 9th May RBTE Keynote Conference - Theatre 2 Tues 9th May Payments Theatre– in partnership with Barclaycard
10:25–10:30

Chair's Welcome and Intro                           

 Spencer Izard, Chief Analyst, OVUM

10:25–10:30

Chair's Welcome and Intro     

 Tim Denison, Director of Retail Intelligence, IPSOS

10:25–10:30

Chair's Welcome and Intro:

Mark McMurtrie, Director, PAYMENTS CONSULTANCY

10:30–11:00

KEYNOTE: HOW CO-OP DENMARK PLACES CUSTOMERS AT THE HEART OF ITS TECHNOLOGY VISION 

Thomas Klausbo, Digital Director, CO-OP DENMARK  

 Mel Taylor, CEO, OMNICO GROUP

10:30–11:00

KEYNOTE: HOW TESCO IS INVESTIGATING WAYS TO USE THE INTERNET OF THINGS TO ENHANCE THE SHOPPING EXPERIENCE                            

 Paul Wilkinson, Head of Technology Research, TESCO LABS

10:30–11:00

KEYNOTE: CHANGING ROOM HABITS AND TOMORROW'S SHOPPERS STUCK WITH TODAY'S PROBLEMS
BARCLAYCARD    

Anita Liu Harvey, Senior Strategy and Insight Manager, BARCLAYCARD

11:10–11:40

HOW KUPIVIT.RU HAS BECOME ONE OF THE LEADING ONLINE RETAILERS IN RUSSIA 

Dmitry Kholomtsev, Managing Director, KUPIVIP RUSSIA

11:10–11:40

INTERVIEW: HOW EXPEDIA USES DATA & INSIGHTS TO UNDERSTAND ITS CUSTOMERS                         

Daniel Reed, VP Global Merchandising, EXPEDIA

Caroline Baldwin, Acting Editor, ESSENTIAL RETAIL

11:10–11:40

RETAIL FUTUROLOGY OVERVIEW           

 Natasha Toothill, Director, Retail Experience, VISA

 

11:50–12:30

PANEL DISCUSSION ECOMM: HOW TO IMPROVE THE DIGITAL CUSTOMER EXPERIENCE
Moderator: Spencer Izard, Chief Analyst, OVUM

Fabrice Khullar, Head of Product – Digital Channels, SAINSBURY'S             

 Lucy Mansdorf, Former Head of Digital Marketing, SELFRIDGES 

 Rosalyn Potts, Digital Customer Experience Manager, GEORGE.COM, ASDA

11:50–12:30

PANEL DISCUSSION: HOW RETAILERS CAN BENEFIT FROM INTERNATIONAL EXPANSION       Moderator: Sarah Pavlou, MD, KYCLO             

 Beverley Murigneux, International Director, BOUX AVENUE                    

 Johan Isacson, Head of Business Area Franchise, LINDEX SWEDEN

Haroun Saleemi, Head of E-commerce, QUIZ CLOTHING

 Olga Szombathelyi, Head of International, ANN SUMMERS        

11:50–12:30

PANEL DISCUSSION: STRENGHTENING SECURITY WITHOUT LOSING SALES     Moderator: Paul Rodgers, Chairman, VENDORCOM    

 Jeremy King, International Director, PCI SECURITY STANDARDS COUNCIL  

 Ian Butler, Head of EU Security Products, ELAVON                    

 Graeme Forward, Analytics Manager - Fraud Prevention, Audit & Risk, TRANSPORT FOR LONDON 

13:20

Chair's Intro:        

 David Evans, Managing Director, Market Insights, KANTAR RETAIL

 12.30-12.40  10 min break 12.30-13.20  LUNCH BREAK
13:20–13:50

LINKS OF LONDON PREPARES FOR DIGITAL TRANSFORMATION             

Martin Byrne, Head of FF Group UK&I and of Global Brand Team, LINKS OF LONDON 

12:40–13:10

BUILDING YOUR BUSINESS DIGITALLY AROUND BEING PEOPLE FIRST - CUSTOMERS & COLLEAGUES                         

 Kirsten Taylor, Omni Channel Proposition and Strategic Development Manager, B&Q

12.30-13.20

LUNCH BREAK

 13.50-14.00  10 min break 13:55–14:00 Chair's Welcome and Intro - Brian Kilcourse, Managing Partner, RSR RESEARCH 13:20–13:50  EXPANDING CROSS-BORDER - FRAUD MANAGEMENT TO DRIVE CONVERSION 

 Nicolas Bosmans, Fraud Manager, VOYAGES SNCF, FRANCE

Nick Sarris, Risk Analyst, ACI WORLDWIDE

14:00–14:30

TURNING AROUND THE OUTDOOR DIVISION AT JDSPORTS

Lee Bagnall, CEO, Outdoor @JD SPORTS

14:00–14:30

HOW JOHN LEWIS IS USING DIGITAL IN STORE TO ENHANCE THE SHOPPING EXPERIENCE    

 Sean O'Connor, Head of Online Product, JOHN LEWIS

14.00-14.30

HOW FEEL GOOD GIVING IMPROVES CUSTOMER EXPERIENCE IN RETAIL 

Dominic Jordan, Retail Operations Director, HOBBYCRAFT

 Paul Seaman, Head of Business Development, PENNIES  

14:40–15:20

PANEL DISCUSSION: HOW VIRTUAL AND AUGMENTED REALITY IS IMPACTING RETAIL

Moderator: Cedric Guyot, CEO, KANTAR RETAIL - VIRTUAL REALITY 

 Craig Crawford, IT Strategist, CRAWFORD IT                                

 Lara Marrero, Retail Practice Area Leader, Senior Associate, GENSLER    

Giovanni Flore, Digital Signage Project Manager, BENETTON

Samantha MacLeod, IT Innovation Manager, Customer Development, UNILEVER

14:40–15:20

PANEL DISCUSSION: THE (CONNECTED) STORE OF THE FUTURE                      

Moderator: Caroline Baldwin, Acting Editor, ESSENTIAL RETAIL 

 Charles de Clerk, IT Customer Relations Manager, WAITROSE      

Richard Hewitt, Global Head of Product Management, ANATWINE (Former Head of Digital Stores, MARKS & SPENCER)                      

Alex MacPherson, Director of Solution Consulting and Account Management, MANHATTAN ASSOCIATES

14:40–15:20

PANEL DISCUSSION: NFC PAYMENTS AND DIGITAL WALLETS    

Moderator: Mark McMurtrie, Director, PAYMENTS CONSULTANCY        

 Adam Bialy, Head of Payment Technology, SAINSBURY'S       

 Nathalie Oestmann, Director, Head of Samsung Pay Europe, SAMSUNG PAY       

 Nathan Gill, VP Commerce, Enablement and Global Innovation, VERIFONE      

15:30–16:00

HOW AI IS CHANGING RETAIL - WHAT THE LEADING LINGERIE BRAND COSABELLA LEARNT BY IMPLEMENTING ARTIFICIAL INTELLIGENCE

Guido Campello, CEO, COSABELLA         

Andy Naranayan, VP Intelligent Commerce, SENTIENT TECHNOLOGIES

15:30–16:00

 

NORDIC CHOICE HOTEL'S LATEST INITIATIVES SURROUNDING THE LOYALTY CLUB LANDSCAPE 

Christine Arbacken, CRM Manager, NORDIC CHOICE HOTELS      

 Jakob Gottlieb, Retail Specialist, ID24

15:30–16:00

CHALLENGES OF WEST HAM FOOTBALL CLUB'S RECENT MOVE TO THE LONDON STADIUM

Mike Bohndiek, Head of IT, WEST HAM UNITED                

 Robert McLaughlin, Sales Director, OPTOMANY

16.00 END OF CONFERENCE 16.10-16.40

HOW MOVING TO THE CLOUD HAS BENEFITED LUSH'S CUSTOMERS AND STAFF ALIKE  

 Ryan Kerry, Global Head of Engineering and Technology, LUSH

16.10-16.40

HOW ANYA HINDMARCH, ONE OF BRITAIN'S LEADING LUXURY BRANDS, IS MERGING SALES CHANNELS TO DELIVER A UNIFIED SHOPPER EXPERIENCE         

Dan Orteu, CTO, ANYA HINDMARCH         

 Myles Dawson, Country Manager, ADYEN



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